Process Mining

See how your business really runs

Connect the dots across your systems

Every business process generates data. From invoicing and procurement to production and customer service, your systems are full of digital footprints. But without a structured way to analyse them, inefficiencies, delays and missed opportunities stay hidden.

Process mining brings these flows to the surface. It maps out how your operations really run, step by step, across systems, in real time. You can see where work gets stuck, where rules are bypassed, and where automation or redesign can deliver real impact.

Process mining is most effective when it solves real business problems, not just visualises them. With platforms like Celonis, the right use cases are identified, the right data is connected, and your teams are supported through lasting change. From initial analysis to long-term adoption, everything is built to deliver measurable results for your business.

Your process mining journey, done right

Exploration

It starts with identifying where process mining will make a difference. Discovery workshops help assess your current data landscape, prioritise business needs, and uncover where visibility can unlock value. Use cases are defined based on feasibility, data availability and expected impact.

Initialisation

With direction set, initial ideas turn into working concepts. Current processes are modelled, technical foundations are built, and pilot solutions are connected to your systems. This phase validates early value and sets the course for broader deployment.

Expansion

End-to-end workflows are mapped beyond the initial pilots. Process variants, bottlenecks and inefficiencies become visible across business units. Actionable changes are implemented to improve throughput, reduce rework and strengthen compliance.

Scaling

Process mining becomes a capability, not just a tool. Internal structures like a Centre of Excellence (CoE) are established, cross-functional teams collaborate, and ownership grows across the business. Your organisation evolves into one that optimises continuously with data at the centre.

Adoption

Lasting results depend on adoption. Training, communication and change support ensure process mining becomes part of everyday work. The result: a smarter, faster organisation that makes better decisions based on how things actually run.

Clarity that moves your business

Process mining with adesso

Process mining makes the biggest impact in fast-moving, high-volume operations that are hard to monitor with traditional tools. These include finance processes like Order-to-Cash and Procure-to-Pay, case handling in insurance or healthcare, inventory and warehouse flows, production, and supply chain coordination.

In these areas, assumptions are replaced with real-time, end-to-end insights. You see how work actually moves, where delays happen, where manual workarounds exist — and where automation or redesign can create measurable improvements.

Process mining expertise is backed by more than 300 data and analytics specialists, supported by the experience of over 10,000 adessi across 15+ industries. With partners like Celonis, Signavio and Mehrwerk, the right tools are chosen to meet your goals. What makes the difference is understanding both the technology and your business.

Trusted across industries

Organisations in regulated, high-impact sectors rely on process mining to bring clarity where it matters most. From healthcare and pharmaceutical to finance, government and logistics — these are environments where accuracy is critical, traceability is non-negotiable, and assumptions come at a cost.

That’s why businesses trust adesso to reveal how things actually run, and where they can run better.

Spotlight: Accelerating product release in pharmaceutical

B. Braun used process mining with Celonis to streamline the release of pharmaceutical products. Manual spreadsheets were replaced with real-time visibility, allowing teams to prioritise urgent medications and bring them to market faster with fewer errors and smoother daily operations.

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